Privacy Statement (Easy Read)

Data Protection

We take your privacy seriously.
We follow all UK Data Protection laws.

You can find our details on the ICO register at www.ico.org.uk/register
or by calling 0303 123 1113.

If you have questions about your data, please email:
data@firstaidcumbria.co.uk

First Aid Courses

We collect your contact details and any other information you give us.
We use this information because we are an approved Training Centre.

We keep your data safe.
We use secure systems to protect it from unauthorised access.

Driver CPC Courses

DVSA – Fair Processing Notice

At Active Aid Ltd, we protect your personal information.
This notice explains:

• what information we collect

• why we collect it

• how we use it

• how we keep it safe

By attending our training, you agree to this policy.

Contact details:
Email: data@active-aid.co.uk
Post: Active Aid Ltd, 61 Silver Howe Close, Kendal, LA9 7NW
Phone: 07980 989166

How We Collect Your Information

We may collect information when you:

• phone us

• use our website

• complete a booking form

What Information We Collect

• Your contact details (including your date of birth)

• Your driving licence details

How We Use Your Information

We use your information to:

• Upload your completed training hours to the DVSA Recording and Evidencing (R&E) database

• Create your attendance certificate

• Provide goods or services you have asked for

• Ask for feedback (only if you agree)

• Tell you about changes to our services

• Send information you have requested

More information about how DVSA uses your data is available in the DVSA Privacy Policy on GOV.UK.

How Long We Keep Your Data

We keep some information because the law requires it.

We keep:

• Contact details (including DOB) for 6 years

• Driving licence details for 6 years

Who We Share Your Information With

We may share your information with:

• DVSA, so they can monitor training and manage the training upload system

• Authorities in other countries if they need to check your CPC entitlement

Your Rights

You can:

• See the data we hold about you

• Ask us to delete your data

• Ask us to correct incorrect data

You can view your information by logging into:
https://www.active-aid.co.uk/students/login.aspx
Or email: data@active-aid.co.uk

If you no longer want updates or feedback requests, you can ask us to remove your contact details.

How to Make a Complaint

If you are worried about how we use your data, you can contact the ICO:
http://ico.org.uk/concerns/